Watch this week as the Harvesters talk about whether or not your customers are always right. Or could it be you just don’t have the right customers?

They are going to talk about a pretty cool tool they created called the “Harvest Customer Selection Criteria”. This will really help to avoid the customers that someone else should really be taking care of.

At the end of the video there’s going to be a link so you can download the tool.

P.S. The three winners of the book “The One Thing” we talked about last week were: Dave from Branchville, NJ, Cliff from New Castle, OH and Kevin from Richlands, NC. For those who tried to win but didn’t, we have more opportunities coming up. Stay tuned!

Please fill out the form below to receive the Client Selection Criteria.

Learn more about the Harvest Way Academy

Ed Laflamme LIC

Ed Laflamme LIC

started his own business from scratch, built it up, sold it and then wrote a book about how he did it. So, he’s been there. He understands your frustrations, worries and concerns. Some of you may want to buy companies, while others may want to sell the one you own. You need expert assessment and guidance before you can move forward. Ed has experience in this area. He is recognized as a CLP: Certified Landscape Professional. Read Ed's full bio.

4 Comments

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We say no to 2 out of every 3 people who call us. The ones that get the “yes” are those that agree to terms-and they are very simple.

1. For service-be there to meet us and have your checkbook handy for service calls/repairs as all work is COD.
2. For initial estimates-be there to meet us to discuss your needs and receive your estimate.
3. Sign any contracts and forward the requested deposit.

The slightest balk, snide remark, bluster, or other indication that you will only play ball on YOUR field and we will tell you that we are not in a position to assist you at this time-and the call is terminated. Some call back and acquiesce to our terms and now know what is expected of them-the others move on.

Ongoing we use the “A-B-C’s” of customer qualification-when a customer becomes a problem more often than not they go to the “C” pile and are told directly to change their behavior or our business relationship is terminated.

This tough love approach over 50 years in business as left us with the very best customers who not only are a pleasure to deal with but also appreciate our efforts on their behalf.

Harvester Ed

John

Having a clear policy such as yours regardless of your terms ads to clarity for everyone involved, both your employees and your customers. Thanks for your comments.

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This hits home! We are a company that provides Irrigation services and our busiest time is right now – we are in a market where we have to winterize systems so we are currently starting them all back up. We have clients that we have babied for years, who take advantage of us (and we know it) and they are borderline abusive! We have told people in the past (and we are getting ready to again) that our relationship is not working out and we feel it would be best if they work with someone else. It’s amazing how some people get offended by that – they don’t realize how offensive and abusive they really are!

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To Nancy: They know how abusive they are and they do it because they look down on everyone in the trades who work in soil (dirt to them). They are usually petty drones at whatever occupation they have-I notice a common thread with teachers, civil servants and others (who I say are “on the dole”) and would not be employable in the private sector. Keep filtering them out and let your competition have them!

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