Customers Count – Simple Ways to Build Customer Loyalty and Profitable Relationships

Customers Count — Simple Proven Ways to Build Customer Loyalty and Profitable Relationships

“It’s hard to make money on a customer you don’t have.” The longer you keep the right customer the more money you will make.

Have you suffered through:

• Lost jobs
• Low extra work sales
• Few referrals
• No rate increases?

Harvesters Jud Griggs and Bill Arman will share ways to establish long-term relationships and to move the relationship from vendor to trusted adviser to partner to raving fans

In this seminar you will learn:

• Ways to find and keep the right customer
• How to get off to the right start with your customers
• How to build enduring lasting relationships
• Ways to build and maintain a fiercely loyal customer service culture
• Lessons on how to deal with service recovery
• Getting the right renewals year after year
• How to get testimonials from your happy customers

Here are some great tools that are included with this seminar:

• Client Profiles: Top Things You Need to Know about Your Customer
• Selection Criteria: Learn When to Say Yes or No
• Sample Renewal Letters: (Worth the Price of admission alone!!)
• New Job Start Up Process
• Job Turnover Process
• Job in Jeopardy and Lost Job Autopsy Process
• Client Budget Worksheet