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October 21 @ 2:15 pm - 3:15 pm

Customers Count — Simple Proven Ways to Build Customer Loyalty and Profitable Relationships

“It’s hard to make money on a customer you don’t have.” The longer you keep the right customer the more money you will make.

Have you suffered through:

  • Lost jobs
  • Low extra work sales
  • Few referrals
  • No rate increases?

Harvesters Jud Griggs and Bill Arman will share ways to establish long-term relationships and to move the relationship from vendor to trusted adviser to partner to raving fans

In this seminar you will learn:

  • Ways to find and keep the right customer
  • How to get off to the right start with your customers
  • How to build enduring lasting relationships
  • Ways to build and maintain a fiercely loyal customer service culture
  • Lessons on how to deal with service recovery
  • Getting the right renewals year after year
  • How to get testimonials from your happy customers

Here are some great tools that are included with this seminar:

  • Client Profiles: Top Things You Need to Know about Your Customer
  • Selection Criteria: Learn When to Say Yes or No
  • Sample Renewal Letters: (Worth the Price of admission alone!!)
  • New Job Start Up Process
  • Job Turnover Process
  • Job in Jeopardy and Lost Job Autopsy Process
  • Client Budget Worksheet


October 21
2:15 pm - 3:15 pm


Kentucky Exposition Center
Louisville, KY + Google Map