Harvest Group

How to Deal with Client Complaints

by Harvester Chris Darnell On

Complaints, just what you need when you’re crazy busy!

As much as we try to prevent them complaints are literally inevitable. So, what to do when you’re on the phone with a client or maybe face to face, while they are chewing you out?

The Harvesters are going to give you some tips this week on how to handle client complaints…..

This would be a great subject to review with all your people, whether crew supervisors out there doing the work or your managers. It’s not a matter if it’s going to happen, just when it’s going to happen. Better to be ready.

The Harvesters hope these tips help you with your client relations so you can, Harvest Your Potential!

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Harvester Chris Darnell

If closing sales in the digital era feels as though it eludes you, you’re not alone. In a day and age where it’s nearly impossible to get valuable face-time anymore, even the most successful “closers” in the Landscape and Snow Removal Industry say they’ve had to adapt their strategies to succeed. Of course, keeping up with the everchanging digital environmental is no small feat. On top of all of the other responsibilities, you have in running your business, developing a sales and marketing strategy that is adapted to the newest technology—and will be able to reach clients of younger generations—may sound downright overwhelming.

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