Is The Customer Always Right?

Many company owners tell their people that the customer is always right. Check out Stew Leonard’s company policy in the picture below. Their grocery stores in Connecticut and New York have a huge rock like this at the entrance of every store. Their policy has garnered them huge success, and you can’t argue with that as they are the world’s largest dairy store.

Tom Peters’ 1988 revolutionary book entitled, “Thriving on Chaos” featured the store and put them on the world map. Harvester Ed shops there all the time and loves it!

Harvesters Bill and Ed have a slightly different take on the subject. Watch this week’s video clip and see if you agree. Either way, the advice in today’s video works and has enabled companies they consult with to significantly increase their sales and profits. In other words these companies are truly Harvesting Their Potential.

Let us know what you think!